Press Ctrl + Shift + Delete if you are on a Windows computer, or Command + Shift + Delete if you’re on a Mac computer. Finally, close and reopen your browser, then log back into your I Drive Safely account here. Select ' Cached images and files', and uncheck everything else. Under the “Basic” menu, you’ll see a checklist with 3 items: Browsing history, Cookies and other site data, and Cached images and files.ģ. Select “Menu” > “Settings” > “Advanced” > “Clear browsing data…“Ģ. Then, press “CTRL” + “Shift” + “Delete” keys in Windows or Linux, or “Command” + “Shift” + “Delete” keys on MacOS. From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“. It allows your browser to function more efficiently, and often helps to resolve any glitches you might be experiencing in the course.Ĭlick here for help on Chrome and click here for help on Firefox. In everyday language, this means clearing out any temporary files that you’ve stored in your browser. That didn’t do the trick? Time to clear your cache and cookies. Using a Windows computer? Press Ctrl + Shift + R.If any updates are needed, simply click Steps to Enable and follow the directions. The System Information box looks like this. Log into your course and check your My Account page to ensure that your system information is up to date. Still experiencing issues? Check the System Information Box in your account. Need to download Firefox? Check out this article.Need to download Google Chrome? Check out this article.Please note that I Drive Safely courses are not compatible with Safari. While Internet Explorer can get the job done, we find that our students have the best luck with these two browsers. You’ll have the best luck using Google Chrome or Mozilla Firefox on a computer, rather than a tablet or mobile device. Please follow the troubleshooting steps below in order to get your course back up and running.įirst, ensure that you are using a supported browser and device.
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